The automotive landscape is undergoing a digital revolution, with Artificial Intelligence (AI) at the forefront of this transformation. Leveraging AI agents has become a pivotal strategy for organisations in the leasing and mobility sectors. These tools present a game-changing opportunity to streamline processes, enhance customer experience, and drive business growth.
But what does adopting AI actually look like in the real world? And how can these AI-powered solutions address the challenges faced by modern mobility businesses? A recent practical guide published by FIS Global and Tomorrow's Journey dives deep into how AI agents can transform vehicle discovery, lead generation, and originations.
The evolution of digital behaviour is accelerating, demanding smarter and more dynamic business processes. AI, particularly in the form of Large Language Models (LLMs), is uniquely positioned to reshape how consumers discover and interact with vehicles. Beyond basic automation, these technologies provide a personalised and seamless user experience.
But here’s the challenge: legacy infrastructures often limit progress. Many organisations rely on outdated dealer or distributor pipelines, disjointed data systems, and manual workflows that create friction in customer journeys. By integrating AI agents, businesses can break down these barriers and unlock a future-ready, efficient system.
The guide by FIS Global and Tomorrow's Journey demonstrates how AI can:
• Automate complex processes,
• Offer intuitive, personalised vehicle search journeys,
• Reduce inefficiencies across leasing and mobility models.
Here are some of the key applications and benefits of AI discussed in the guide:
Modern AI-powered search tools are transitioning from basic keyword detection to understanding user intent. This creates an intuitive experience where customers can pose natural, complex questions (e.g., "Which EV has at least 300 miles of range and heated seats?") and receive intelligent answers.
AI platforms allow businesses to:
• Bridge fragmented data sources.
• Enhance vehicle comparisons with real-time availability.
• Provide curated recommendations tailored to specific user needs.
Generating high-quality leads requires more than just capturing names in a database. AI agents revolutionise lead generation processes by:
• Capturing intent-based signals through customer interactions.
• Offering contextual calls-to-action (e.g., "Would you like us to email these results?").
• Reducing form friction and improving the quality of collected data.
The guide highlights significant findings, such as AI-driven qualification cutting response times by up to 60% and boosting lead conversion by 30%.
Traditional onboarding and origination processes often overwhelm customers with unclear requirements, such as those related to Know Your Customer (KYC) or anti-money laundering (AML) checks. AI agents simplify these steps with:
• Transparent, conversational formats.
• Clear explanations of requested information.
• Real-time referencing of indexed FAQs and documentation.
This builds trust, enhances compliance, and reduces drop-offs during the origination process.
The final mile of vehicle delivery is critical to customer satisfaction. AI optimises this process through:
• Intelligent scheduling based on real-time data such as vehicle availability, customer preferences, and logistics capacity.
• Real-time tracking and updates, enhancing transparency and trust.
• Seamless coordination between dealers, brokers, and manufacturers to eliminate delays or last-minute issues.
Organisations investing in AI agents now have the unique opportunity to leave a lasting impact on the customer experience. By embedding these processes into branded environments, businesses can:
• Retain customer trust with seamless white-label solutions.
• Provide a consistent, brand-driven user experience.
• Maintain control of platform operations while safeguarding data privacy.
The guide emphasises that AI automation is more than a tool for improving operational efficiency; it elevates brand experiences by ensuring reliability, consistency, and innovation.
While we’re only scratching the surface here, the practical guide by FIS Global and Tomorrow's Journey provides in-depth, actionable insights tailored for OEMs, dealer groups, and startups. It covers:
• Real-world AI applications and examples in the leasing and mobility space.
• Key takeaways on integrating AI solutions with existing systems.
• A checklist to start implementing AI effectively in your organisation.
If you're ready to revolutionise how your business handles vehicle search, lead generation, and originations, this guide is an essential read.
AI is no longer a futuristic concept; it’s an operational necessity. From transforming vehicle searches into engaging discovery journeys to simplifying onboarding processes, AI agents are shaping the future of mobility.
Discover how these technologies can give your business a competitive edge. Download the full practical guide published by FIS Global and Tomorrow's Journey to uncover the next steps in integrating AI into your operations.
