A Complete Digital Transformation for Hertz UAE
Hertz UAE partnered with Tomorrow's Journey to migrate from their legacy car rental platform and transform their entire business operation.
100% Digital
Moving from mostly manual and paper based processes to 100% digital
Custom Integrations
Seamlessly integrated with multiple critical business systems.
All Booking Types
A single system that handles all booking types from online to walk-ins
Customer Centric
Designed from the ground-up to massively improve all of their customer experiences
Stuck With Dated Legacy Rental Software
Hertz UAE had a deeply embedded legacy rental system that wasn't able to handle changes to product and process.
Faced with the challenge of consistency poor reviews but stuck with a system that couldn't handle modern expectations.
Because their legacy system couldn't adapt, Hertz had to build manual work-arounds for small problems making operations slow.
Moving to Cloud-Based and Modern Technology
Hertz UAE chose Tomorrow's Journey as their transformation partner and to migrate their entire rental business to The JRNY Platform.
100% Digital Operations - No more paper-based processes
A completely revamped workflow for airport walk-in
Digital vehicle handover and inspections utilising AI tools
Significant Customer and Ops Improvement
In just the first few month Hertz saw significant improvements in customer satisfaction from reduced wait times as well as improved ops efficiency.
Reduction in total walk-in booking time
Removal of paper-based processes
Full business transformation
In just the first few month Hertz saw significant improvements in customer satisfaction from reduced wait times as well as improved ops efficiency.
System Design
Complete operations, system and architectural design process. Including onsite visits to key teams.
System Build
Agile build of a completely bespoke environment on The JRNY Platform.
System Training
A full training and on-boarding process for internal users and key stakeholders.
Scaling
Continued iterative development of features and functionality to continue pushing boundaries.
Start Your Success Story Today
Ready to transform your automotive business? Contact us now to learn how we can help you achieve your goals and create your own success story.