Consumer Insights

24/7 Roadside Assistance for Subscription Cars

August 22, 2023
7 min read
Roadside Assistance
Breakdown Recovery
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Experiencing a car breakdown can be a stressful and potentially dangerous situation, but keeping a few essential things in mind can help you navigate the situation more effectively and safely.

Imagine your car breaking down in the middle of the road. Finding a place to safely park your vehicle and finding a mechanic nearby can be a daunting task, especially at a time of stress or if you’re in a location you don’t know. One of the biggest perks of Cars on subscription is the emergency support subscribers can avail of during such a time of need.

One phone call and a team of professionals will be dispatched to your location immediately, ready to assist you with your car troubles. Whether it's a flat tire, a dead battery, or any other mechanical or accidental issue, the emergency support provided by most car subscription services can help ensure that you never feel stranded or helpless. This invaluable service brings peace of mind, knowing that help is just a phone call away, no matter where you are. With a reliable network of certified mechanics and roadside assistance specialists, car subscription companies prioritise your safety and convenience, making sure that you can get back on the road as quickly as possible. It is, however, just as important to be prepared for any on-road emergency in case roadside assistance is unavailable.

Whether you’re considering getting a subscription vehicle or if you’re just curious to know what to do in a situation where you need immediate roadside assistance, this blog will offer tips and things to keep in mind during an emergent situation such as the ones mentioned above.

Breakdown Recovery in Car Subscription Services

Roadside assistance

Roadside assistance is a service provided to drivers to help them when they encounter unexpected car troubles while on the road. It is designed to provide immediate support and assistance to stranded drivers unable to continue their journey. Roadside assistance typically includes services such as:


If your vehicle cannot be fixed on the spot, your car subscription service can arrange for your car to be towed to the nearest repair facility or a location of your choice.

Battery Jump-Start:

If your car battery dies, roadside assistance can provide a jump-start to get your vehicle running again.

Flat Tire Assistance:

Roadside assistance can help you change a flat tire with a spare, or in some cases, they can provide tire repair or replacement services.

Fuel Delivery:

If you run out of fuel mid-journey, your subscription company can provide roadside assistance services to deliver emergency fuel to ensure you can reach the nearest gas station.

Lockout Service:

If you accidentally lock yourself out of your vehicle, roadside assistance can help arrange a locksmith to help you regain access to your car.

Minor Mechanical Repairs:

In some cases, roadside assistance can be useful in providing basic on-the-spot repairs to address minor mechanical issues that can be fixed quickly, enabling you to continue your journey.

Roadside assistance is often offered as part of an automobile insurance policy or as a separate service provided by automotive clubs, manufacturers, or car subscription services. It offers drivers peace of mind, knowing that help is readily available when unexpected breakdowns or emergencies occur while driving.

Insurance coverage

Car subscription services typically offer insurance coverage as part of the package to ensure that subscribers have adequate protection while using the rented vehicle. The specific insurance coverage may vary between car subscription companies and the location where the service is provided. The types of insurance commonly included with car subscription plans are liability insurance, collision insurance and comprehensive insurance.

It's important to carefully read the terms of your car subscription plan to understand what kind of insurance coverage is provided with individual subscription plans. Some car subscription companies may offer additional insurance options or allow subscribers to purchase supplemental coverage. There may also be deductibles or limitations on coverage, so it's crucial to be aware of any exclusions or restrictions that may apply.

In case of an accident, it may be helpful to document any damage to the vehicle so you can show it to the subscription service and avail yourself of the insurance coverage, if applicable. As insurance regulations may vary between regions and countries, it's recommended to consult with the car subscription company directly to clarify the specific insurance coverage included in the subscription plan and any additional options available for optimal protection during the rental period.

Courtesy cars or Temporary Replacement

The provision of a replacement car in case of breakdown recovery can vary depending on the car subscription company and the terms of the chosen subscription plan. Some car subscription companies may offer this as an additional service or as part of a premium package, while others may not include it in their standard offering.

It's essential to carefully review the terms and conditions of your car subscription plan to understand the extent of roadside assistance coverage and whether a replacement car is included in the event of a breakdown. If this service is not part of the standard package, you may have the option to add it as an extra feature or explore alternative roadside assistance plans through third-party providers.

As services and offerings may vary between car subscription companies, it's advisable to inquire directly with the company and seek clarification on the breakdown recovery and replacement car policies before committing to a subscription plan. This will ensure that you are well informed about the level of support you can expect in case of any unexpected vehicle issues during your subscription period.

Communication and Emergency Support

When contacting your car subscription provider for vehicle breakdown recovery, it’s important to remain calm and prioritise safety for yourself and other passengers. Share your exact location or nearby landmarks to help the assistance team locate you quickly and have your subscription details on hand, including your subscription ID and vehicle information. If possible, document the incident with photos for potential insurance or documentation needs. Clearly describe the issue you are experiencing to aid in an accurate diagnosis to the support team so they are better equipped to send you the kind of assistance required.

Follow any instructions or guidance provided by the customer support team. Stay connected with a charged phone and good signal for ongoing communication and stay updated about the estimated response time. Unless it's unsafe, stay with the vehicle until assistance arrives. Inquire about alternative transportation options if extensive repairs are necessary.

By keeping these points in mind and cooperating with the provider's team, you can ensure a positive experience during the vehicle breakdown recovery process, getting back on the road in no time.

Things to keep in mind during vehicle breakdown

Experiencing a car breakdown can be a stressful and potentially dangerous situation, but keeping a few essential things in mind can help you navigate the situation more effectively and safely. Here are some important considerations during a car breakdown:

Safety First:

Your safety and the safety of your passengers should be the top priority. If your car breaks down on a busy road or highway, try to move it to the side of the road or onto the shoulder, if possible. Turn on your hazard lights to alert other drivers and make your vehicle more visible. If you have warning triangles or flares, use them to create a safety zone around your car. Always stay inside your vehicle with your seatbelt on, especially if you are on a high-speed road, and wait for help to arrive.

Assess the Situation:

Try to determine the cause of the breakdown, if possible. Check for any obvious signs of issues like a flat tire, overheated engine, or engine warning lights. However, avoid attempting any repairs or troubleshooting if you're unsure about what you're doing, as it may worsen the problem. Document the damage for your insurance provider once the car is parked safely.

Contact Roadside Assistance:

Contact your subscription company immediately to ask for roadside assistance services. They can dispatch a tow truck or a mechanic to assist you. Always make sure you have the contact information readily available in your car or on your phone.

Notify Others:

If you are unable to move your vehicle off the road or if you are in a hazardous location, call emergency services to alert them about your situation and provide your location. If you have a breakdown on a highway, use the roadside emergency phone, if available, to notify the authorities.

Stay Visible and Communicate:

Make yourself visible to passing drivers by raising the hood of your car (if it's safe to do so) and tying a bright cloth to the antenna or door handle. This will signal that you need help. Use your phone to communicate your situation to friends or family members, so they are aware of your location and can provide assistance if needed.

Stay Patient and Stay in the Car:

It may take some time for help to arrive, especially during busy periods. Avoid accepting assistance from strangers, and remain inside your vehicle with the doors locked until the proper authorities or roadside assistance personnel arrive.

Carry Emergency Supplies:

Having a well-stocked emergency kit in your car is essential. Items such as a first aid kit, flashlight, blankets, water, snacks, and basic tools can prove invaluable during a breakdown situation.

Remember that car breakdowns can happen unexpectedly, and staying calm and prepared can make a significant difference in handling the situation safely and efficiently. While car subscription companies offer quick roadside assistance, it’s important to know how to manage your vehicle on-road until help arrives for the safety of yourself, your passengers and other drivers.

To conclude,

24/7 roadside assistance is a safety net that ensures a worry-free and seamless car subscription experience for modern consumers. Through a dedicated support network available around the clock, car subscription companies prioritize your well-being, providing prompt aid in times of vehicle breakdowns and emergencies. Whether it's a flat tire, a dead battery, or any unexpected mishap on the road, you can rest assured that help is just a phone call away for cars on subscription.

It’s important to know what to do if you’re stuck in a situation where you need assistance. Most car subscription companies offer roadside assistance and breakdown recovery to their subscribers which can be helpful during a mechanical or accidental emergency. Remember not to worry or panic, and speak to your subscription company’s support channel immediately to call for assistance. Clearly communicate what the issue is so your subscription providers are better equipped to deal with the problem quickly. Let your subscription provider do the heavy lifting for you, so you can enjoy your rides without any hassles.

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Komal Mekala
Marketing Specialist

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