Case Study
RAC used the JRNY system to develop a service based on Roadside Assistance with courtesy cars.

Project Overview

Building a unique remote access courtesy car product for UK’s largest breakdown and recovery organisation.

Why was JRNY needed?


A summary of what happened for our customer as a result of the JRNY platform implementation.

2 months

Our team successfully developed and implemented a comprehensive solution within a remarkably short timeframe of just two months.


55 Garages

We successfully implemented and conducted training for a total of 55 garages, ensuring a seamless transition and empowering staff with the necessary skills to operate the new system effectively.



The streamlined system implemented not only provided customers with convenient and independent access to courtesy cars but also facilitated a seamless booking process for both customer services and garage operatives.


This was an exciting project with one of the UK's most well known brands where, by embracing new technologies, they were able to add a first of its kind service into the market. Their ability to move quickly and be agile with existing processes was a key driver for the success of the project and undoubtedly, RAC will continue to lead the way in providing exceptional service to its members.

Chris Kirby, CEO, Tomorrow's Journey


This comprehensive solution ultimately enhanced the overall customer experience with optimised operational efficiency, showcasing the team's commitment to innovation and customer satisfaction.


Hyundai UK

A fully automated and completely digital test drive experience for Hyundai UK's EV fleet.

MOOV by Al-Futtaim

Building a brand new car subscription product in the UAE, and creating a new revenue stream for the country’s largest rental fleet.

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