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Building a unique remote access courtesy car product for UK’s largest breakdown and recovery organisation.
RAC sought to introduce an innovative courtesy car initiative offering round-the-clock availability to customers requiring a remote and unassisted access system for their fleet. To facilitate this, the cars would be stationed at affiliated garages, where customers could conveniently access the courtesy cars using only their mobile phones. The primary goal was to streamline the process and minimise the time to provide a stranded customer with a courtesy car.
RAC introduced a remote access booking app that allowed customers to verify their ID, sign contracts, and remotely access nearby cars. Integration with telematics enabled remote unlock technology, eliminating the need for physical keys. Custom rules checked customer eligibility based on RAC criteria. This streamlined system provided customers with convenient and independent access to courtesy cars, while ensuring a seamless booking process for customer services and garage operatives.
A summary of what happened for our customer as a result of the JRNY platform implementation.
Our team successfully developed and implemented a comprehensive solution within a remarkably short timeframe of just two months.
We successfully implemented and conducted training for a total of 55 garages, ensuring a seamless transition and empowering staff with the necessary skills to operate the new system effectively.
The streamlined system implemented not only provided customers with convenient and independent access to courtesy cars but also facilitated a seamless booking process for both customer services and garage operatives.
This comprehensive solution ultimately enhanced the overall customer experience with optimised operational efficiency, showcasing the team's commitment to innovation and customer satisfaction.
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